Massclusivity

Don’t complain. Innovate! « missphilomene

gamification has too often been explained in terms of changing the rewards when, in fact, it is about changing the behaviors themselves

How and Why Gamification Must be Effective in the Enterprise | Together, We Can!

Collaboration curves hold the potential to mobilize larger and more diverse groups of participants to innovate and create new value.

Introducing the Collaboration Curve - John Hagel III, John Seely Brown and Lang Davison - John Hagel III and John Seely Brown - Harvard Business Review

Great ted

Social CRM is the business strategy of engaging customers through Social Media with goal of building trust and brand loyalty.

Definition of Social Customer Relationship Management (CRM) | Dr. Harish Kotadia

The organisation of the 21st century will be about radical change, social engagement, ecosystems, and knowledge flows

E2.0 Summit Day 2 – Don’t change the process, change the execution «  Connaxions

Traditional BPM lack a proper feedback loop to ensure proper organizational learning, but if you intelligently integrate social tools, this gap may be filled.

E2.0 Summit Day 2 – Don’t change the process, change the execution «  Connaxions

Collaboration was a shift in technology – Social was (is) a shift in culture.

Thoughts and takeaways from the Enterprise 2.0 Summit – Day 1 «  Connaxions

Frederic wonders: Is it really middle managers? Don’t they have to fill in the same processes? Is it middle management or is it the processes that should be reengineered? For this reason he thinks change has to come from the CEO.

I do! ;)

infoarch: Designing the Social Workplace #e20s