IT organizations are often heavily focused on measurable goals and operating metrics that reveal when a project or process is working well and when it isn’t. Unfortunately, that takes the focus off of things that are harder to measure (for example, work practices, collaboration and documentation). Our approach to improving collaboration effectiveness has been to study the networks of high performers. Across the various research sites, we found that high performers don’t just have networks that are large; the most effective networks connect to people with diverse expertise, from a broad range of functions and across different locations.

MIT Sloan: The Collaborative Organization - How to Make Employee Networks Really Work http://bit.ly/9fCUIS